Comments on: Why I won’t be using IRS E-File to pay my taxes http://ofactor.wordpress.com/2007/02/23/why-i-wont-be-using-irs-e-file-to-pay-my-taxes/ Where (something x nothing) = something Sun, 08 Nov 2009 19:40:20 +0000 http://wordpress.com/ hourly 1 By: Julius O http://ofactor.wordpress.com/2007/02/23/why-i-wont-be-using-irs-e-file-to-pay-my-taxes/#comment-428 Julius O Fri, 02 Mar 2007 05:32:43 +0000 http://ofactor.wordpress.com/2007/02/23/why-i-wont-be-using-irs-e-file-to-pay-my-taxes/#comment-428 You make a very good point. With your experiences in dealing with an Internet bank, they by necessity, have to be agile and adaptive with their technology because it's the technology that connects you to them. They are in a sense, representative of the New Economy in how business is done. Now on the other hand, take a look at the Federal Government. As with any bloated bureaucracy, it's next to impossible to make change, regardless of how small they are. I would bet that if this change was ever going to happen, it would probably get done faster in the private sector. But the fact remains that it will still be very difficult to make changes to all the comptuer systems out there unless it somehow automatically propogated to all of them. You make a very good point. With your experiences in dealing with an Internet bank, they by necessity, have to be agile and adaptive with their technology because it’s the technology that connects you to them. They are in a sense, representative of the New Economy in how business is done. Now on the other hand, take a look at the Federal Government. As with any bloated bureaucracy, it’s next to impossible to make change, regardless of how small they are. I would bet that if this change was ever going to happen, it would probably get done faster in the private sector. But the fact remains that it will still be very difficult to make changes to all the comptuer systems out there unless it somehow automatically propogated to all of them.

]]> By: Fred http://ofactor.wordpress.com/2007/02/23/why-i-wont-be-using-irs-e-file-to-pay-my-taxes/#comment-427 Fred Wed, 28 Feb 2007 10:25:22 +0000 http://ofactor.wordpress.com/2007/02/23/why-i-wont-be-using-irs-e-file-to-pay-my-taxes/#comment-427 "As a plain old customer I don’t think I can really ask to be forwarded to the company’s developers or tech support group seeking help." As a plain old customer, I once had problems entering my foreign address at my inernet bank in the US. I contacted the regular customer support, and THEY asked ME for permission for their software programmer to contact me. The programmer called (long distance overseas no less), and discussed the problem with me. A short time later he called again and asked me to try again, and then it worked. I doubt the IRS would be so customer friendly, but I think your other business partners would be interested in satisfying their customers. “As a plain old customer I don’t think I can really ask to be forwarded to the company’s developers or tech support group seeking help.”

As a plain old customer, I once had problems entering my foreign address at my inernet bank in the US. I contacted the regular customer support, and THEY asked ME for permission for their software programmer to contact me. The programmer called (long distance overseas no less), and discussed the problem with me. A short time later he called again and asked me to try again, and then it worked.
I doubt the IRS would be so customer friendly, but I think your other business partners would be interested in satisfying their customers.

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